ARTICLE 1-SELLER:

Title: SAĞLAM METAL San. and Tic. A.Ş.

(hereinafter referred to as "SELLER")

Address: Cumhuriyet mah. İnönü Cad. No: 42 Şekerpınarı-Çayırova / Kocaeli

Central registration system no:

Phone: +90 (262) 658 12 90

Fax: +90 (262) 658 25 93

E-mail: online@saglammetal.com

Product return address: Cumhuriyet mah. İnönü Cad. No: 42 Şekerpınarı-Çayırova / Kocaeli

b. THE CUSTOMER/BUYER:

Name / Surname :

Address :

Phone :

E-mail : 

ARTICLE 2-SUBJECT

The subject of this Agreement is in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, published in the Official Gazette on 27.11.2014, regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the customer has ordered from the seller's website saglammetal.com the determination of the rights and obligations of the parties. The parties to this Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Law on the Protection of the Consumer and the Regulation on Distance Contracts under this Agreement.

ARTICLE 3-CONTRACT PRODUCT/PRODUCTS

In this section, the main features of the contract product/service regarding the type, number, brand, model, color, sales price and delivery are explained.

Product Name:

Total Sales Price :

Payment method and plan :

Person To Be Delivered :

Phone number :

Address To Be Delivered :

Person/Corporation To Be Billed :

Billing Address :

Tax authority :

Tax Registration Number :

Shipping Fee :

ARTICLE 4-GENERAL PROVISIONS

4.1. If the customer places an order or makes a payment via the website or mobile application, he/she accepts that this contract comes into force and is bound by the specified conditions.

4.2. The  customer declares that she has given the necessary confirmation electronically and reads the preliminary information on saglammetal.com regarding the basic characteristics of the product subject to the contract, the sales price including all taxes, the payment method and the delivery, the expenses which will be covering by the customer, how long will the delivery took, the seller's full trade name, full address and contact information of the seller.  The buyer, as a consumer, can convey her/his requests and complaints to the seller through the channels provided by the seller's contact information above.

4.3. The delivery of the goods is made in the promised time after the seller's stock is available and the payment is made. The product subject to the contract is delivered to the person/organization at the address specified by the buyer in the order form and in this contract within the period specified in the preliminary information on the website, depending on the distance of the delivery address determined by the buyer for each product, provided that it does not exceed 30 (thirty) days from the date of order.  The SELLER reserves the right to extend an additional 10 (ten) days with written notice within this period.

4.4. Delivery costs of the goods/services belongs to the buyer and will be reflected in his/her invoice for his order under the name “shipping fee”. If the seller has declared on the saglammetal.com website that the delivery fee will be covered by her/him, the delivery costs will be covered by the seller.

4.5. The buyer agrees to fully cover any liability and damages that may arise from this situation in cases where the information provided in electronic form is not accurate or incomplete.

4.6. The seller reserves the right to stop the order when it deems necessary, when the information given by the buyer does not match the truth. In cases where the seller detects problems in the order, buyer may freeze the order for 15 (fifteen) days if buyer cannot reach the buyer from the phone, email and postal addresses provided by the buyer. The buyer is expected to contact the seller regarding the issue during this period. If no response is received from the Buyer within this period, the Seller cancels the order so that both parties are not harmed.

4.7. If for any reason the cost of the goods/services is not paid by the buyer or the payment made is cancelled in the bank records, the seller is considered free of the obligation to deliver the Goods/Services.

4.8. If the product subject to the contract is to be delivered to another person/organization other than the buyer, the seller cannot be held responsible in any way for the person/organization to be delivered not to accept delivery.

4.9. The seller cannot be held responsible in any way because the ordered product cannot be delivered to the buyer due to any problems that the cargo company may encounter during the delivery of the product to the buyer.

4.10. In the event that the Buyer inspects the Goods/Services subject to the Contract before receiving it and receives the damaged, broken, torn packaging, damaged and defective Goods/Services from the cargo company, the responsibility belongs entirely to the Buyer. The Goods/Services received by the BUYER from the cargo company officer shall be deemed to be undamaged and intact. After delivery, the responsibility and damages of the Goods/Services belong to the buyer.

4.11. The Seller is responsible for delivering the Goods/Services subject to the contract to the buyer in a sound, complete manner, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.

4.12. If a repair is requested about the product, the periods specified in the Consumer Rights Law and related regulations are applied.

4.13. The seller may supply the buyer with a different product of equal quality and price before the contractual performance obligation expires, provided that it is based on a justified reason.

4.14. If the seller fails to fulfill its contractual obligations in the event that the fulfillment of the product or service subject to the order becomes impossible, it shall notify the consumer of this situation before the contractual performance obligation expires and may supply the buyer with a different product of equal quality and price if it is in stock.

4.15. In case the fulfillment of the order and/or service becomes impossible at the end of the campaign period, the seller reserves the right to procure different products of equal quality and price in order to fulfill the contractual performance obligation. However, the Consumer accepts that the seller, who informs him that the product he has purchased cannot be supplied due to the lack of stocks, before the expiry of the obligation to perform, also reserves the right to return the product price. Although the consumer is informed that the product is out of stock, she/he will not be able to demand a different product of equal quality and price instead of a refund.

4.16. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the seller and the price must be paid in the form of payment preferred by the buyer. Payment methods such as cash on delivery or postal check, which are made without consulting customer service and getting approval, are not accepted. If for any reason the price of the product is not paid or canceled in the bank records, the seller is deemed to be freed from the obligation to deliver the product.

4.17. If the relevant bank or financial institution fails to pay the price of the product to the seller due to the illegal use of the buyer's credit card, debit card or other payment systems offered on the website after the delivery of the product by unauthorized persons, not due to the buyer's fault, It is obligatory to send the product back to the seller within 3 (Three) days. In this case, the shipping costs belong to the buyer.

4.18. If the seller cannot deliver the product subject to the contract in delivery date due to force majeure or extraordinary circumstances such as weather conditions, interruption of transportation, it is obliged to notify the buyer as soon as possible. In this case, the buyer has the right to cancel the order and terminate the contract. In case of termination of the contract, the seller is obliged to return all the payments collected, including the delivery costs, if any, to the buyer fully paid in cash within 14 (Fourteen) days following the receipt of the termination notice.

4.19. If the buyer uses his right of withdrawal, the product amount is returned to the relevant bank within 14 (Fourteen) days after the order is canceled by the buyer, in the payments made by credit card, debit card and other payment systems offered on the website. The reflection of this amount on the buyer accounts after the return of this amount to the bank is completely related to the return process of the banks. The seller has no responsibility or obligation to intervene in this matter in any way or for this reason.

4.20. Persons under the age of 18 (eighteen) cannot shop from saglammetal.com. The seller will assume that the age specified by the buyer in the contract is correct. However, the seller cannot be held responsible in any way due to the fact that the age of the buyer is written incorrectly.

4.21. The seller is not responsible for price errors caused by system failures. Accordingly, the seller is not responsible for any promotional or price errors that may arise due to the system, design or illegal interventions on the website. The buyer cannot challenge from the seller based on system errors.

ARTICLE 5-RIGHT OF WITHDRAWAL

5.1. In distance contracts for the sale of goods, the consumer has the right to withdraw from the contract by rejecting the goods within 14 days from the date of receipt, without taking any criminal and civil liability and without giving any reason. In distance contracts related to service provision, this period starts on the date of signing of the contract. If it is agreed in the contract to perform the service before the expiry of the 14-day period, the buyer may use her/his right of withdrawal until the performance begins. The costs arising from the use of the right of withdrawal belong to the seller if the product is sent with the Yurtiçi Kargo company that the seller has an agreement with.

5.2. In order to exercise the right of withdrawal, the seller must be notified by fax, telephone or e-mail Specified in Article 1  of this Agreement within 14 days. Within the context of the right of withdrawal, the product must not have been used within the limits of the provisions contained in the distance sales contract.

5.3. By accepting this contract, the Buyer accepts in advance that she/he has been informed about the right of withdrawal.

5.4. In case of using the right of withdrawal;

a) The invoice of the product delivered to the 3rd person or the customer, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it.  Order returns, whose invoice is issued on behalf of the institutions, cannot be completed unless a return invoice is issued.)

b) turn-in slip,

c) The products to be returned within 14 days must be delivered complete and undamaged, together with the box,

packaging and standard accessories, if any. The product price is returned to the customer within 14 days following the receipt of these documents.

5.5. The product price is returned to the customer within 14 days following the delivery of the contract subject, the products and documents to be returned to the seller.

5.6. If the right of withdrawal has been used and the product price will be returned to the buyer due to other reasons ensure in the contract, and the shopping is made in installments with a credit card, the credit card refund procedure will be applied as follows. In how many installments the buyer has requested to purchase the product, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card's cut-off dates do not coincide with, 1 (one) refund will be reflected on the card each month, and the buyer will receive the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he/she has paid before the return, and will be deducted from existing debts.

5.7. In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract she/he has made with the Bank In case of a return transaction, the seller will make the refund via the relevant software, and since the seller is obliged to pay the relevant amount to the Bank in cash or on credit, the buyer cannot be paid in cash in accordance with the procedure detailed in 5.5. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.

5.8. When returning the product to the seller, the original invoice submitted to the buyer at the time of product delivery must also be returned. The return section of the invoice to be returned with the product will be filled in and signed by the Buyer.

ARTICLE 6 - PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts:

a) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier,

b) Contracts for goods prepared in line with the wishes or personal needs of the consumer,

c) Contracts for the delivery of perishable or expired goods,

ç) Contracts for the delivery of those whose return is not suitable in terms of health and hygiene from the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery

d) Underwear, swimwear and bikini bottoms, make-up materials, disposable products,

e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract.

g) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.

ğ) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

h) Contracts regarding the services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.

ı) As per the Regulations, it is not possible to return audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the buyer.

ARTICLE 7 - STATUS OF DEFAULT AND LEGAL CONSEQUENCES

In the event that the buyer defaults on her credit card transactions, the cardholder will pay interest within the limits of the credit card agreement that the bank has made with her and will be liable to the bank. In this case, the relevant bank may resort to legal remedies. The Bank may claim the costs and attorney's fees to be incurred from the buyer. In any case, if the buyer defaults due to his debt; The buyer agrees to pay the loss and damage suffered by the seller due to the delayed performance of the debt.

ARTICLE 8- GOVERNING JURISDICTION

Consumer; Complaints and objections can be made to the District Arbitration Committee for Consumer Problems, Provincial Arbitration Committee or Consumer Court in the place where the consumer buys the goods or services within the monetary limits determined by the Ministry of Customs and Trade every year in December.

Article 9-NOTICES AND EVIDENTIAL CONTRACT

The buyer agrees that the official books and commercial records of the seller, the electronic information and computer records kept in its database and servers will constitute binding, conclusive and exclusive evidence in disputes that may arise from this Agreement. In addition, the buyer accepts, declares and undertakes that this article is in the nature of an evidential contract within the meaning of article 193 of the Code of Civil Procedure.

ARTICLE 10-EFFECTIVE

This Agreement, which consists of 10 (ten) articles, has been read by the Parties and signed by the buyer in electronic environment and has entered into force immediately.

THE CUSTOMER/BUYER:

First And Last Name :

T.C. ID Number:

E-Mail Address : 

Date:

RETURN POLICY

For the product/products you have purchased from saglammetal.com, you can return your order within 14 days from the day you receive it, by using your right of withdrawal "without showing ANY REASON AND PAYING PENAL CLAUSE".

For the products you want to return, the product must not have lost its resaleability, not be damaged or used, and if the product came with a gift, it must be sent with the gift and all accessories, if any, and the box, bag, label and packaging of the product must not be lost or deformed.

· In order to return it, you must fill out this form and send your order back to the address below, in its original packaging and with the invoice, within 14 days from the day you receive it.

·Pack the products carefully to avoid damage during shipping.

Your return will be processed within 48 hours after the cargo reaches us and the suitability of the product with the return conditions is checked.

· When the return is approved, the product fee will be refunded to your credit card within the legal period of 14 days. This period starts with the receipt of the withdrawal notification to saglammetal.com and the reflection time of the refund in your account depends on your bank. For this reason, saglammetal.com is not responsible for delays caused by the bank, even though the refund is made on time.

For payments made by wire transfer, please specify the bank information to which the product price will be refunded in the e-mail you sent stating that you would like to receive a return confirmation.

Return address: SAĞLAM METAL San. and tic. A.Ş.

Cumhuriyet mah. İnönü Cad. No: 42 Şekerpınarı-Çayırova / Kocaeli

Cancellation policy:

To start the cancellation process, please check the product you want to cancel;

- Order number

- Product code

- Please send it to online@saglammetal.com by specifying the number of cancellations and the reason. Include your phone number where we can reach you in your e-mail.

We would like to point out that we will not be able to cancel the order even if your order has been shipped.