With your order number in the order summary sent to your e-mail address, you can follow the stage or whereabouts of your product by logging in from the main page.
We need bank approval to ensure your security when shopping with a credit card on our site. The approval process works as follows;
Credit cards security unit, when needed, receives order confirmation by contacting you from the fixed phone numbers included in your personal information registered in the bank and sends it to us.
When the order confirmation appears in our system, your order is immediately prepared and delivered to the cargo.
If your order has not received confirmation in more than 2 days; your bank called you from the fixed phone numbers registered in their system; but it didn't reach.
In this case, we recommend that you call your bank and update your personal information and give the credit card security unit a fixed phone number where they can reach you as soon as possible.
Bank approval is awaited for purchases you make using Wire Transfer/Eft from our site.
In order for the payments made by EFT / Wire Transfer to be approved, your order number must be written on your payment receipt. When the order number is not written, the information will be checked in line with the information you will provide and order confirmation will be made.
If the products in your order are still in the supply stage, you can change the products in your order online.
Since your payment transactions are completed at the time of order creation, the price of the new product you choose in the product exchange process must be the same or lower than the price of the product in your order. It cannot be exchanged for a higher amount of product.
To change the product in your order, you can cancel the order by entering your "Order Details" page.
The delivery address you specify in the order form can only be changed while your product is still in the procurement process.
After your product has been shipped, the delivery address cannot be changed.
To change the delivery address in your order, you can perform your transaction by entering your "Order Details" page.
If you see the cancellation option as a shadow and cannot click on it, cancellation cannot be made anymore because this product has been delivered to cargo for shipping to your address.
When you complete the cancellation process, information about the canceled products will be sent to your e-mail address at the same time.
If the payment method is “Credit Card” and your preference is “Money Refund”; your payment will be made online immediately to your credit card and you will be informed by e-mail.
If the payment method is “Money Transfer/EFT” and your preference is “Refund”; Your money will be refunded to your IBAN account within 1 business day. If there is no registered IBAN information, click to register.
You can take advantage of the secure payment option on our website for all your online or current purchases from Sağlam Metal.
By clicking the Online Collection button under the Online Services option, you can enter your information on the screen that will appear and pay by wire transfer or credit card.
Saglammetal.com uses the latest technologies and the best service providers for the security of your information. The information provided while making payment transactions is protected by the SSL security system. Your credit card information is not stored in any way our system.
Your customer information is protected from the third parties access. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This is a practically unbreakable encryption, an international standard.
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